Help & Support
Get set up, then get help if you need it
Quick start
- Download and install on Windows 10/11.
- Open a video → Models → download a Whisper model → Generate.
- GPU: Models → Install CUDA (NVIDIA) or Vulkan (AMD / Intel Arc / iGPU).
- Style: pick a Google Font; TTFs download automatically for burn-in.
- Updates: Help → Check for updates… in the app.
- Export: soft subs, hard burn-in, or SRT — see Features.
Trial & license
- Trial: unlimited Generate. Export trial: 10 hard burn-ins (max 0:30 each). Soft mux and SRT need a license.
- License ($12.99): Buy with PayPal, then Help → License… in the app.
- Max 2 computers · max 2 activations per calendar month.
Contact
Email nathan@petralian.com for license resets, PayPal questions, or bugs. Include a masked license key and Windows version when it helps.
- Seat / activation resets — email only (not self-serve)
- Refunds: Terms
- Privacy: Privacy Policy